To make it easy for you to find the information you're looking for and to use our website, please find below some frequently asked questions and our responses.
DO YOU HAVE A SHOWROOM?
We have a showroom at Unit 2, Higham Mead, Chesham, Buckinghamshire, HP5 2AH. It is by appointment only so if you would like to visit, please email us at info@bathroomaccessorycompany.com.
HOW DO I PLACE AN ORDER ON YOUR WEBSITE?
You can order online from us at www.thebathroomaccessorycompany.com. Browse our website, the different bathroom accessories and bathroom products we have available or by brand.
HOW DO I CONTACT YOU?
You can contact us by email at info@bathroomaccessory.com or by phone on 0808 108 8585. Our address is Unit 2, Higham Mead, Chesham, Buckinghamshire, HP5 2AH. We are open Monday – Friday 9am – 5pm. There is an online chat feature on our website which you can use to contact us too.
WHAT CREDIT CARDS DO YOU ACCEPT?
The Bathroom Accessory Company accepts payment by Visa, Visa Debit, Visa Electron, Mastercard, Maestro and PayPal.
DO YOU OFFER BATHROOM FITTING AND INSTALLATION?
If you live locally to us in Chesham, Buckinghamshire then we can offer installation through our sister company, Chiltern Bathrooms. We do not offer an installation service in other areas.
CAN I COLLECT MY ORDER FROM YOU IN PERSON?
Most of our orders are delivered by courier but you can collect your order from us in person strictly by prior appointment. Please contact info@thebathroomaccessorycompany.com or phone 0808 108 8585 if you would like collect your order in person.
WHAT GUARANTEES OR WARRANTIES DO YOU OFFER ON YOUR PRODUCTS?
The majority of our products come with guarantees or warranties from the manufacturers and details of these are clearly outlined in our product descriptions. Generally, manufacturers offer guarantees for 1 year, 5 years, 10 years, or more. If any item is faulty or becomes faulty within the guarantee period, you can contact the manufacturer directly or contact us and we will pass your details on to them and help find a solution to the problem.
CAN I INSTALL YOUR PRODUCTS MYSELF?
Some of our products are relatively easy to install. You can find technical specifications on our website, the installation instructions that come with the product or by contacting the relevant manufacturer. However, in all cases we would encourage you to get advice and help from a suitably qualified, reputable and competent person. The Bathroom Accessory Company will not accept liability for any damage or injury sustained through the installation of our products.
HOW LONG DO YOUR PRODUCTS TAKE TO DELIVER?
Each of our product pages give an indication of delivery timescales. Delivery might vary depending on stock availability. If we have the item in stock, we aim to deliver these items in 2-3 working days. In some cases we have to order items direct from the manufacturer. In this case, delivery can take 7-10 working days. You are advised not to book installation of your items or any professional tradesmen until you have received your items to avoid unwanted delays and extra costs.
WHAT IF I AM OUT WHEN YOU DELIVER?
The courier will normally contact you or leave a note to say that they tried to deliver and give you options for another delivery attempt.
DO YOU DELIVER OUTSIDE OF THE UK?
If you can arrange the courier to deliver outside of the UK then we can package your items for delivery. Please contact us by email at info@thebathroomaccessorycompany.com to arrange this.
WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?
If your order arrives damaged, please notify us in writing to info@thebathroomaccessorycompany.com within 48 hours of receiving your delivery to ensure that you are provided with the replacement as soon as possible.
WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY DELIVERY?
Sometimes we split deliveries, for example, if you have ordered products from different manufacturers. If an item is missing from your order, please email info@thebathroomaccessorycompany.com and we can advise you on the status of your order.
CAN YOU DO NEXT DAY DELIVERY?
If you need an item urgently, please phone us on 0808 108 8585. We will do our best to help you.
CAN I CANCEL AN ORDER AFTER IT HAS BEEN DESPATCHED?
If you would like to cancel an order after it has been despatched please email us at info@thebathroomaccessorycompany.com. We can refund you the cost of the item(s) minus any charges incurred for by the courier company for returning the items back to us. Please note that bespoke, made-to-measure items are not eligible for a refund.
CAN I RETURN MY ORDER?
You can return your order within 30 days. Please follow the guidelines laid out in our Returns Policy.
HOW QUICKLY DOES YOUR CUSTOMER SERVICE TEAM RESPOND?
Our office hours are 9am-5pm, Monday to Friday. All enquiries are responded to as quickly as possible. Customer satisfaction is important to us!